Monthly Archives: February 2010

Amplify

KRKJQRRZX2QV In the midst of the buzz on Google’s Buzz, this little thing appeared on my horizon. It’s called Amplify and it seem a bit like a highbrow version twitter (so far). It’s a site where you can post slightly … Continue reading

Leave a Comment

Filed under Uncategorized

AntiSocial – Undercurrents of Anger

I had coffee with a friend this morning.  The topic turned to customer experience —  as if often does.  Not only do I do a lot of work in CRM, but I’m planning a new series of podcasts on the … Continue reading

Leave a Comment

Filed under Commentary, Customers Relationship, Marketing, Sales, Social Networking

Uncommon Sense

“It don’t make no sense that common sense don’t make no sense no more.”   John Prine, one of my favourite song-writers used this as a line in one of his songs.  It’s a classic for Prine. I love Prine’s work.  … Continue reading

Leave a Comment

Filed under Change, Commentary, Organization