About

Jim Love, FCMC is an internationally known management consultant with a passion for helping clients achieve breakthrough results. Jim is CIO of IT World Canada, CEO of Chelsea Group, a writer with Cutter Group and is on the faculty of Waterloo and York University. He writes this blog and others including – “Head in the Cloud”   He hosts the weekly podcast The Customer Experience Show which is available on iTunes or via the website.

I believe that we have the potential to achieve the extraordinary. This is our potential as humans. Bit by bit, for many of us, what is eroded is not the potential — we don’t lose that. What we lose is our ability to believe in our potential. Instead of looking to the extraordinary, we learn how to “play the game”. Without passing judgment I just have to say, that’s not for me. I don’t want to play the game. I want to change the game. And I want to celebrate the people and concepts that are out there changing the game every day.

This blog is about that. It’s about people, process, technology and strategy. The things that have to be in place to get great results. But it’s more than that. It’s about ideas. And sometimes — it’s about dreams. But that’s okay, too.

Every extraordinary accomplishment starts with a dream. The difference is that some people are content to dream them. Some have to live them. Some are driven to pursue the extraordinary. No, you don’t always win. If you did, what would be the challenge? Sometimes you win. Sometimes you lose. Sometimes you change the game.

You can reach Jim by clicking on this link.