“It don’t make no sense that common sense don’t make no sense no more.” John Prine, one of my favourite song-writers used this as a line in one of his songs. It’s a classic for Prine.
I love Prine’s work. Why? Because, especially as I get older, at least part of me becomes more an more [...]
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February 11, 2010
AntiSocial – Undercurrents of Anger
I had coffee with a friend this morning. The topic turned to customer experience — as if often does. Not only do I do a lot of work in CRM, but I’m planning a new series of podcasts on the topic and I take the opportunity to discuss this every chance I get.
As inevitably happens [...]
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