Category Archives: Commentary
AntiSocial – Undercurrents of Anger
I had coffee with a friend this morning. The topic turned to customer experience — as if often does. Not only do I do a lot of work in CRM, but I’m planning a new series of podcasts on the … Continue reading
Filed under Commentary, Customers Relationship, Marketing, Sales, Social Networking
Uncommon Sense
“It don’t make no sense that common sense don’t make no sense no more.” John Prine, one of my favourite song-writers used this as a line in one of his songs. It’s a classic for Prine. I love Prine’s work. … Continue reading
Filed under Change, Commentary, Organization
Digital Deniers
Do it if you want to — just don’t be proud of it. I phoned my cousin Mike yesterday to make arrangements for dinner. We were about to compare calendars and I was stalling while Outlook came up on my … Continue reading →
Leave a Comment
Filed under Change, Commentary, Social Media, Social Networking, Technology