To the agents I talked to yesterday from my favourite phone service provider. I’m sorry. I truly am.
I’m sure your employer really does have a sense of customer service. I just can’t see it. It’s probably unfair of me to say that they care as little (maybe even less) about you than they do about [...]
Entries Tagged as ‘Marketing’
March 11, 2010
I am such a lousy customer….
August 11, 2009
Start me up!
Our company’s clients run the gamut from large muti-nationals to entrepreneurial companies. Although I have to say truly that it’s our large clients that pay the mortgage payment, I love working with startups. They are exciting, on the edge and they haven’t acquired the barnacles that attach to the hull of the older ships. [...]
May 23, 2009
Teach me how to fail – we need the money!
We only learn by our failures. Yeah, yeah. I’ve heard that before. And your cheque is in the mail.
We all repeat this by rote like a demented parrot. How many actually believe it? And if we do, why don’t we act like it?
The cynic would say that the reason [...]
February 11, 2010
AntiSocial – Undercurrents of Anger
I had coffee with a friend this morning. The topic turned to customer experience — as if often does. Not only do I do a lot of work in CRM, but I’m planning a new series of podcasts on the topic and I take the opportunity to discuss this every chance I get.
As inevitably happens [...]
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