Category Archives: Social Networking
If you’re really my friend you’ll just call…
I’m writing this while my son Andrew is updating me every 5 minutes to tell me that we should be out shopping. I don’t know about you, but this year, I feel more than ever like I’m constantly running to … Continue reading
Filed under Social Networking
Passport to Innovation at Technicity.ca
Thanks to Doug Ford, most Torontonians know that we live in a very literate city –a city of the arts. We know that our city is home to literary giants like Margaret Atwood, one of the world’s great novelists. They’ve … Continue reading
Filed under Change, Social Networking, Technology
Unplugged
The smart money was on the third day. I’d go running and screaming for my iPhone and come back to the world as we know it. The challenge? I was undertaking at 10 day retreat. Totally unplugged. No phones. No … Continue reading
Filed under People, Social Networking, Technology
AntiSocial – Undercurrents of Anger
I had coffee with a friend this morning. The topic turned to customer experience — as if often does. Not only do I do a lot of work in CRM, but I’m planning a new series of podcasts on the … Continue reading
Filed under Commentary, Customers Relationship, Marketing, Sales, Social Networking
I’ve been value propositioned!
Value proposition. How I hate that term. The reaction unfortunately is visceral. It brings back memories of a time when I was heading a global practice area and made frequent trips to our New Jersey office. I don’t know what … Continue reading
Filed under Organization, Social Networking, Strategy
Think small…change the world
Don’t kid yourself. Thinking that you can find new solutions is not only a matter of science. It’s a matter of faith. It’s not faith founded on belief without substance or experience. But sometimes our experiences play tricks on us. … Continue reading
Filed under Change, Lean, Social Media, Social Networking, Strategy
That will go on your permanent record, young man!
Ever say one of those dumb things at a party or dinner table and wish you could take it back? And you know you can’t? We all do this from time to time. Say that stupid thing. Make that bad … Continue reading
Filed under Social Media, Social Networking
A pen is just a pen…or is it?
“This is exciting!” he says. Tonight, everything Mark talks about is exciting. Pens are not just a product. They are his product. And a pen isn’t just a product — it’s a story — a story about what it takes to produce it and customize it for his customers. If he’s passionate about his products, he’s really excited when he talks about his customers.
At 34 years old Mark, the president of Rightsleeve.com, he has a wisdom beyond his years — and he’s discovered the the real secret to success. It’s this. “Love what you do.”
If you lived through the 90′s where greed was good, or the tech bubble when things were “built to flip” or if you’ve thought about those whose greed and stupidity dragged us into this recession, Mark is a breath of fresh air. Continue reading
Filed under Social Media, Social Networking, Strategy, Technology
Is this a relationship?
My sister Chris is on Facebook. No, it’s not the sign of the Apocalypse. It’s a sign that social media is moving to a new phase. I’m sure Seinfeld had a show about this — how to tell when something … Continue reading
Filed under People, Social Networking, Strategy, Technology
Digital Deniers
Do it if you want to — just don’t be proud of it. I phoned my cousin Mike yesterday to make arrangements for dinner. We were about to compare calendars and I was stalling while Outlook came up on my … Continue reading →
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Filed under Change, Commentary, Social Media, Social Networking, Technology