Value proposition. How I hate that term. The reaction unfortunately is visceral. It brings back memories of a time when I was heading a global practice area and made frequent trips to our New Jersey office.
I don’t know what they put in the kool-aid in that office, but everyone was the same. [...]
Entries Tagged as ‘Social Networking’
June 28, 2009
I’ve been value propositioned!
Filed under Organization, Social Networking, Strategy
May 30, 2009
Think small…change the world
Don’t kid yourself. Thinking that you can find new solutions is not only a matter of science. It’s a matter of faith. It’s not faith founded on belief without substance or experience.
But sometimes our experiences play tricks on us. We don’t see the real problems and the real solutions. [...]
Filed under Lean, Social Networking, Strategy, change, social media
April 5, 2009
That will go on your permanent record, young man!
Ever say one of those dumb things at a party or dinner table and wish you could take it back? And you know you can’t?
We all do this from time to time. Say that stupid thing. Make that bad decision. Talk before we think.
Well, actually, with me it’s more than [...]
March 4, 2009
A pen is just a pen…or is it?
“This is exciting!” he says. Tonight, everything Mark talks about is exciting. Pens are not just a product. They are his product. And a pen isn’t just a product — it’s a story — a story about what it takes to produce it and customize it for his customers. If he’s passionate about his products, he’s really excited when he talks about his customers.
At 34 years old Mark, the president of Rightsleeve.com, he has a wisdom beyond his years — and he’s discovered the the real secret to success. It’s this. “Love what you do.”
If you lived through the 90’s where greed was good, or the tech bubble when things were “built to flip” or if you’ve thought about those whose greed and stupidity dragged us into this recession, Mark is a breath of fresh air.
Filed under Social Networking, Strategy, Technology, social media
February 17, 2009
Is this a relationship?
My sister Chris is on Facebook. No, it’s not the sign of the Apocalypse. It’s a sign that social media is moving to a new phase.
I’m sure Seinfeld had a show about this — how to tell when something was no longer cool. I’m sure Jerry and the gang had some secret [...]
Filed under People, Social Networking, Strategy, Technology
Tags: Facebook, Linked-In, Social Networking
February 11, 2010
AntiSocial – Undercurrents of Anger
I had coffee with a friend this morning. The topic turned to customer experience — as if often does. Not only do I do a lot of work in CRM, but I’m planning a new series of podcasts on the topic and I take the opportunity to discuss this every chance I get.
As inevitably happens [...]
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Filed under Commentary, Customers Relationship, Marketing, Sales, Social Networking