Don’t kid yourself. Thinking that you can find new solutions is not only a matter of science. It’s a matter of faith. It’s not faith founded on belief without substance or experience.
But sometimes our experiences play tricks on us. We don’t see the real problems and the real solutions. We’ve been conditioned not to see that solutions do exist. We’ve been trained to play the game a certain way. We can only see the solutions that are “acceptable” or fit the “accepted wisdom”.
Someone once said that “for every difficult question there is a simple, direct answer. Unfortunately, it’s wrong.”
I’ve found that to be so very true. As I work with process transformation using LEAN techniques, I’ve been struck by how many times the real, lasting solutions to tough problems are counter intuitive. They go against traditional wisdom.
I’ve learned that you have to balance these contradictions. I’ve learned to do things that seemed outrageous at first but really work. You have to slow down to speed up. I’ve learned that bigger isn’t better – that you can produce more efficiently in smaller units which are produced at the rate they are consumed. I’ve learned that you have to give up control to get a disciplined regulation of an organization. Sound like nonsense to you? That’s okay. I didn’t accept half of this stuff at first.
It took me a long time to realize that biggest impediment to problem solving is the way we stick to the things we “know” and rule out new and novel solutions. We do this even when our existing solutions are what is causing the problems.
What makes it more more insidious is that we don’t even realize what we are doing this until, for the lucky few, someone comes along and shows us that the emperor has no clothes.
The problems we face are large and important. If we merely show that our current wisdom is leading us off an abyss, we have not solved the problem. We’ve created another — hopelessness. When people fell hopeless and helpless, they simply go into denial. What we need is the faith and belief that there is a solution, if only we can see it.
How do you get people to try new solutions which their whole education and all general wisdom tell them are “pie in the sky” or “dreams” or will just plain never work? I said earlier that I’ve seen the results and now I have faith. But in our scientific and logical world, faith and belief is not enough. It’s rare that any of us have the position to bring a group or an organization along solely on the basis of faith. Real leaders can sometimes do this. It takes tremendous courage.
For the rest, we need to have some proof that if we let go of our current blinders, we can find solutions to even apparently insoluble problems. Only then do we stand a chance of helping others to rid themselves of the the baggage that is obscuring the solution from their view.
The proof is out there if you want to see it. I encountered that today. I’d like to share it with you. Continue reading