To the agents I talked to yesterday from my favourite phone service provider. I’m sorry. I truly am.
I’m sure your employer really does have a sense of customer service. I just can’t see it. It’s probably unfair of me to say that they care as little (maybe even less) about you than they do about me. And then you get stuck with me. I’m such a lousy customer.
Filed under Customers Relationship, Marketing, Sales
I’m back. I can’t believe it’s been almost four years. Between a book, a new album, a hit podcast and a lot of other writing, I’ve found my way back to this informal blog. I’m back, I hope, to the semi-regular rants and occasional moments of insight that I wanted to express on these pages.
A lot has changed and a lot has stayed the same.
I’ve been in IT and business for over 40 years instead of 30. I still worked my way up, literally from the mail room and I’ve done every job from mail clerk to CEO.
I still started and will probably end my career as a musician. Despite a business career that has had its share of accomplishments, I’m most proud of my family and a small canon of music that I have written and performed . I still have the gold album and Juno nomination I shared with friend and co-writer Pat Silver and friends proudly hung on my wall. You can still find some of my music on CBC’s Radio 3 thanks to my loving wife who encouraged me to get back to song writing.
My twitter account describes me with a line from the Steve Miller song — “I’m a picker, I’m a grinner, I’m a lover and I’m a sinner.”
Lastly, I’m a blogger…and this is my personal blog.
I write this blog because believe that we have the potential to achieve the extraordinary. This is our potential as humans. Bit by bit, for many of us, what is eroded is not the potential — we don’t lose that. What we lose is our ability to believe in our potential. Instead of looking to the extraordinary, we learn how to “play the game”. Without passing judgment I just have to say, that’s not for me. I don’t want to play the game. I want to change the game. And I want to celebrate the people and concepts that are out there changing the game every day.
This blog is about that. It’s about people, process, technology and strategy. The things that have to be in place to get great results.
But it’s more than that. It’s about ideas. And sometimes — it’s about dreams. But that’s okay, too.
It ranges from professional musings to intensely personal matters. It’s where I “live out loud”. It will be as open as I have the courage to be. It will be as insightful as I have the wisdom to be.
Every extraordinary accomplishment starts with a dream. The difference is that some people are content to dream them. Some have to live them. Some are driven to pursue the extraordinary. No, you don’t always win. If you did, what would be the challenge? Sometimes you win. Sometimes you lose. Sometimes you change the game.
You can reach me at this link.
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Change the game...