Category Archives: Organization

Chapter 1 – What is Leadership?

To study anything; to truly look at it in an objective way and then to share that experience is a true challenge.  First you must first be able to agree on what it that you are talking about.   That seemingly simple first step is often harder than it seems, particularly when it comes to the subject of leadership.

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Filed under Change, Leadership, Organization, People, Purpose, Social Change, Waterloo

Fear, Lies and Purpose

Today, I will not live in fear.

For all too many years, I did. I lived with fear.  Even as I write this I can replay the feeling.  The tightening muscles.  The cold rush of adrenaline.  It stops you dead in your tracks.

I won’t say anything trite like “fear has been my friend”.  It hasn’t been my friend.  It’s been my companion, but never my friend.

What did I fear?  The list is endless.  I’ll spare you the personal side of fear and for the sake of this piece I’ll focus on the fear that accompanied me in my career.

Would I be passed over for a promotion?  Would I make a mistake?  Not even real mistakes — I could work myself into a lather just thinking I could make a mistake.  I spent time wondering what could go wrong.  It wasn’t even fear of big consequences — even the shame, the blow to my ego of a mistake happening on my “watch”.   I even feared being wrong.

It wasn’t just the fear of mistakes.  There was another type of fear.  Fear of loss.   I feared losing my status — what if I wasn’t recognized for my accomplishments?  I even feared of losing things I didn’t even have — fear of not getting that promotion or that raise, that job I deserved. I could go on…and on…

I didn’t know it at the time, but it turns out that I wasn’t alone.  If you didn’t feel this way at one time or another, you are in the remarkable few.  I applaud you.  The rest of us are as described by Thoreau, the poet and keen observer of the human conditions who once said, “most men lead lives of quiet desperation”.

One day, for me, that changed…

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Filed under Change, Commentary, Organization, Organizational Change, Social Change

They killed Neo – the Matrix resumes

Hackers for right, we are one down.(from a tweet by Tim Berners-Lee father of the World Wide Web)

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His eyes haunt me.  From those pictures that adorn the articles that pay tribute to this astonishing young man, he stares out at you.   Depending on the shot, he is alternately mysterious, thoughtful, intense and occasionally mischievous.

His accomplishments daunt me.  At 14 he was co-creator of RSS, the syndication process is at the core of internet publishing.   He co-founded Reddit the social news web-site which, love it or hate it, is one of the most active forums of real discussion on the internet.

His passion for freedom inspires me.  He was a co-founder of Demand Progress, a group which fights for Internet freedom.

His death diminishes us all.   Continue reading

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Corporate Sanity Officer? Imagine That!

It was 8:30 on a Monday morning when I got in to work.  I was just back from my vacation.  My office was a shambles.  It had been torn apart. There was dust everywhere.  My whiteboard had been taken down and was leaning against a chair, the edge of which had rubbed out part of a work of inspired genius from a Friday “chalk talk” with our lead architect just before I left.   It was the perfect image of destruction.  Thank god I had taken my laptop with me.  My docking station was encased in a plastic cover, but that cover was full of dust.

In the middle of what once was my office was a stranger in a yellow hard hat staring at at the skeleton that was my wall,  with the aluminum studs exposed.   Another was on his knees, monkeying with the bottom of a stud that he appeared to be wiggling back and forth.

What the hell was going on here? Continue reading

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Filed under Change, Organization, Strategy

Buddha Gives Convocation Speech at Harvard

Harvard University’s MBA program made front page news today as Siddartha Gautama, also known as “the Buddha” addressed the graduating class of 2013.

“For many of you, ” Buddha said in his opening remarks, “this day represents a moment that you have anticipated and waited for — the success that you have craved for many years.  That, I would humbly submit, is where you have made a grave error. Continue reading

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The Mile High Club

I got your recent email.  The chirpy tone and bringing me up to date with what was happening made me feel strange.  Didn’t you know that we’ve broken up?   Didn’t you get the message?

When I stopped coming around, didn’t you ask why?

Now, how do I say it?  Let me try this.

Get lost.  Scram. Get out of my life.  Don’t let the door hit you on the way out.

It’s sad that things have come to this.  We used to be so close.    I was your number one guy.   You remember the pet name you called me?  Elite.  I simply called you Air Canada but I did it with such affection.  Continue reading

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Dream Team – Or Your Worst Nightmare? In praise of the “B” Team

Everyone wants that perfect team. We are taught from the time we start in business that the secret to project and corporate success is getting the “very best” people in the right positions.  The “dream team”.  Get that right and you are 90% of the way to giving the competition a real butt-kicking.

That’s what we imagine. Excitement builds. We’ll get the best people, from the best schools, people who are “up and comers”! Get me the “A” performers! No “dead wood” on this team!

What a load of crap. Continue reading

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Filed under Change, Organization, People, Strategy

Strangers in our midst

“There are strangers among us.”  The lady was referring to the consultants that her company’s executives had hired.

The phrase hit me like a brick.

I’ve been a consultant for over 15 years – half of my career.  It’s funny, you don’t get into this game unless you have some desire for feedback. Given how competitive consulting is, you also have to be a bit of an over-achiever.

I confess.  Yes.  I was that kid in school who had all the answers — the one the teacher eventually stopped asking, or looked vainly to each side of hoping for someone else to raise their hand, eventually returning defeated to reluctantly accept the offering of the impatient know-it-all in the front row.  For anyone who worries about my social status, you can rest easy — I got over that part. In university I became the guy sitting at the backs.  Still an over-achiever, but now a rebellious one — I learned to be cool and disdainful.   But I still knew the answer.  At least that’s my perception. Continue reading

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Uncommon Sense

“It don’t make no sense that common sense don’t make no sense no more.”   John Prine, one of my favourite song-writers used this as a line in one of his songs.  It’s a classic for Prine.

I love Prine’s work.  Why?  Because, especially as I get older,  at least part of me becomes more an more like his characters.  I look back nostalgically at a past where things were simpler,  more understandable.  I think to some extent, most of us do.

That idea of a time when things made “common sense” is one those archetypal memories.  You find it throughout history – a yearning for that simpler time.

So it has a seductive appeal.

So why isn’t it more prevalent?  Why isn’t common sense more …. well, common?  Continue reading

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Filed under Change, Commentary, Organization

I’ve been value propositioned!

Value proposition. How I hate that term. The reaction unfortunately is visceral. It brings back memories of a time when I was heading a global practice area and made frequent trips to our New Jersey office.

I don’t know what they put in the kool-aid in that office, but everyone was the same. I always got the feeling that they were on the edge of their chair, pushing forward, always pressing their idea as if the intensity of their effort would mow down any objections that dared rear their head.

I’d come out of a different culture, one which valued dissent. We taught, even encouraged diversity of opinion believing, as my friend Craig Hubley articulated so well, “every unanimous opinion is wrong”.

But that world ended and I found myself part of a new company with a different culture. Objections were not highly prized in this culture. You weren’t “on the team”. I learned that the hard way. Continue reading

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