Category Archives: Organizational Change

Hot Potato – Why We Need To Rethink Management

Remember that childhood game, “Hot Potato”?   You would take a ball, beanbag or other item and pretend it’s a hot potato.  As soon as you got it you’d pass it on to the next person.   Then at the end of the music, a timer or just a random announcement from the game master – whoever is holding the hot potato loses.

Child’s game?  Or is it how we manage our companies?  If it is, we need to find a way out of this trap.  It kills productivity, destroys job satisfaction and dooms us to a world of enforced mediocrity.   That’s what I was thinking about the other day.  Here’s how it started.   Continue reading

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Filed under Change, Leadership, Organizational Change, People, Process

ROC – Return on Curiousity?

This is a story about the future impact that Waterloo can have on the country and maybe even the world.   But it’s NOT about Blackberry.  Crazy, you say?

Today, on a beautiful Friday afternoon in late September – what could be one of the last great summer-like days of the year we did somethign crazy.   We said “to heck with that” and headed indoors to a crowded lecture theatre in the Engineering building at the University of Waterloo.  It was worth every minute. Continue reading

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Filed under Change, Commentary, Organizational Change, People, Startup, Strategy, Waterloo

Fear, Lies and Purpose

Today, I will not live in fear.

For all too many years, I did. I lived with fear.  Even as I write this I can replay the feeling.  The tightening muscles.  The cold rush of adrenaline.  It stops you dead in your tracks.

I won’t say anything trite like “fear has been my friend”.  It hasn’t been my friend.  It’s been my companion, but never my friend.

What did I fear?  The list is endless.  I’ll spare you the personal side of fear and for the sake of this piece I’ll focus on the fear that accompanied me in my career.

Would I be passed over for a promotion?  Would I make a mistake?  Not even real mistakes — I could work myself into a lather just thinking I could make a mistake.  I spent time wondering what could go wrong.  It wasn’t even fear of big consequences — even the shame, the blow to my ego of a mistake happening on my “watch”.   I even feared being wrong.

It wasn’t just the fear of mistakes.  There was another type of fear.  Fear of loss.   I feared losing my status — what if I wasn’t recognized for my accomplishments?  I even feared of losing things I didn’t even have — fear of not getting that promotion or that raise, that job I deserved. I could go on…and on…

I didn’t know it at the time, but it turns out that I wasn’t alone.  If you didn’t feel this way at one time or another, you are in the remarkable few.  I applaud you.  The rest of us are as described by Thoreau, the poet and keen observer of the human conditions who once said, “most men lead lives of quiet desperation”.

One day, for me, that changed…

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Filed under Change, Commentary, Organization, Organizational Change, Social Change

The secret to lasting change – burn the manuals and learn to ride a bicycle

The sad reality of change is that most attempts at organizational change are destined to fail. Sometimes the failures are overt and obvious – the change encounters a wall of opposition that simply cannot be overcome. Contrary to the famous Star Trek quote, resistance is not futile. It’s often covert. But it’s also very effective.

But let’s say you do everything right and manage the resistance and you even get some initial results. Are you destined for success? Rarely. If you come back to that same organization weeks or months later you may see some of the trappings of the change – but it’s real effect will more often than not be undetectable.

But it’s better to have tried and failed than not to have tried at all, right?

Actually, not really. Continue reading

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Filed under Lean, Organizational Change, People, Process