Category Archives: Social Media

The Cloud Manifesto

The Catalyst for Cloud

I  just spent two great days in Banff at the Cloud Matters conference representing IT World Canada.  The conference had over 175 people and a star-studded list of speakers.  At the end of the conference, I was part of a panel where each member was asked to give three minutes on what we could do to provide a Catalyst for Cloud Computing in Canada.

Our panel consisted of:

  • Jim Love, CIO IT World Canada
  • Timothy Grayson, Director epost Product Development Canada Post
  • Chris C. Kemp, CEO Nebula and Co-Founder Open Stack
  • Peter Coffee, VP/CTO and Head of Platform Research Salesforce.com
  • William Dupley, Chief Solutions Officer HP Canada
  • Harpreet Dhillon, Cloud and Open Source Program Manager City of Calgary
  • Robert Hart, Founder and CEO Canadian Cloud Council
  • Wayne Walls, Chief Cloud Strategist Rackspace
  • Ian Rae, CEO CloudOps

My contribution took the form of a “rant” which I dubbed The Cloud Manifesto – A Catalyst for Cloud.  It was partly original opinion, partly ideas inspired by the speakers over the two days of the conference.    Here it is…

The Cloud Manifesto – A Catalyst for Cloud

Ten points which will provide a catalyst for the movement to Cloud computing: Continue reading

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Internet Addiction – Why You Need To Break the Cycle Before It’s Too Late

My name is Jim and I’m an internet addict.  There.   I said it.

That’s the first step in a 12 Step program.  Admitting you have a problem.  Which is great, except for one thing.  How do you admit you have a problem if you don’t really know you have a problem?

Until last week, I didn’t realize I had a problem.   Like most people,  I’ve joked about it.  I used to refer to my Blackberry as a “crackberry” in jest.  I’ve checked email far too frequently on my iPhone.   But if you would have said I had a problem, I would’ve merely laughed — pretended to have my hand shaking as I went through the withdrawal of not checking my phone.

I’m not laughing anymore.

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140 Characters Of My Life That I’ll Never Get Back

I stopped following you today.  You probably didn’t notice.

Nothing personal.  It’s just life.

Why?   As I said — life.  An amazing thing happens when you get over-committed as I have in recent months.  You finally make real decisions on priorities.   When you have too much to do, you do what’s most important — what will cause you pain if it’s not done.   The metaphor I use is juggling.  You can juggle one ball, two and even, if you practice – three.  I guess it’s possible that if you really work at it, you could juggle four.   Maybe there is a Zen juggler who could do five things.   But ultimately, it doesn’t matter, each of us has a limit, no matter how much we want to focus, practice or will it to be different.

So if you can juggle four and life gives you five — guess what?  No matter what happens you are going to drop one.  So what do you do?  You pick.   How?  Well, like most people, I presume that you try not to drop the thing that is most likely to break.   You try to make the drop as painless as you can.

We all do this every day.  More and more we are like the juggler trying to take on more things that we can truly juggle.  And what do we do?    We drop something.   What do we drop?  The thing that will hurt us the least.

Unfortunately, that thing was – you.

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The Nobility of Digitial Community – A Different Look

Community.    It’s a word that we throw around a lot.  But what does it actually mean?   And why do we care?

Let’s start with the last question.   Why do we care?

In an age obsessed by the idea of community, I’m surprised to see that the idea is so poorly understood.  Yet community is one of the the most important words of our era.

One of our greatest desires is to participate in a community.  We need the interaction with others.  We crave the recognition of our friends, our families, our — communities.  In many traditions, the greatest punishment that can be meted out is banishment, ostricization – forced removal from our community.

Our attachment to community is primordial, a driving force, something we crave in at the most basic levels of our existence.

Some would claim that this craving for community is at the root of the force that we all call “social media”.  I would claim that we don’t really understand this –and if we did, our social media approach and behaviours would be vastly different.

Three events converged this week which pushed me to reexamine the ideas that I had about community and social media.  Continue reading

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Will Read Your Blog For Food

There’s a guy who panhandles for change outside the 24 hour drug/convenience store in our neighbourhood.  His name is Al.  Al had been doing this for as long as I could remember – he was a fixture. Day in and day out, he’d stand by the front door holding an old paper coffee cup, bumming for change.  I first talked about Al in a series I did last year.  He appeared in the story entitled “Buddy Can You Spare a Tweet”  As improbable as it seemed, Al had started up a social media consultancy run from his Blackberry.

After that,  I hadn’t seen Al in a while.  Nobody had.  I had asked about him. Weeks went by.  No sign of Al.  Then tonight, I saw him again, in his old familiar spot.  He had his old familiar paper cup which he pushed out as people walked by.  But there was something new.  Now he had a sign.  When I stopped to talk to him I looked at it.  It read…

“Will Read Your Blog for Food” Continue reading

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Cutting through the clutter — Curation and the new 3 Rs of content.

Two-thirds of tweets are either “so-so” or not worth reading at all.  So says a study from researchers at Carnegie Mellon University, MIT and Georgia Tech.

There is a delightful irony that I found this little gem in a tweet.  I read it on a feed from Chris Zane who runs Zane’s Cycle.   I interviewed a few months back for “The Customer Experience Show” a podcast that I host.   I follow Chris on Twitter because he is truly one of the great experts in customer experience.  What he has to say is worth listening to.

If truth be told, I had an little extra incentive to review his twitter stream.  I got a notice that Chris had mentioned me in one of his tweets.  When you get someone who you respect like I do Chris and THEY think that you’ve said something intelligent, you want to know what it was you said.

I — like so many others — say and pass along a great deal of information.   If this study is correct, about a third of it is worth saying.  Despite the source, I don’t believe it for a second.

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TEDx Toronto 2010 – A Pilgrim On A Shopping Spree

What a wonderful day.  From the start, I was greeted with smiles and happy faces.  It was like a Stuart MacLean Vinyl Cafe concert to anyone whose been to one.  Or like one of the 60’s folk festivals.  Nice people.  People that you like to hang out with.

Music.  Poetry.  And the speakers!  Wow.

To take a line from the great band “Broadway Sleep” who played four great tunes in the morning — we were “pilgrims on a shopping spree”.

Here’s my glimpses of TEDx Toronto and a link so that you can see some of the pre-recorded talks.  Read on… Continue reading

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Digital Deniers

Do it if you want to — just don’t be proud of it.

I phoned my cousin Mike yesterday to make arrangements for dinner.  We were about to compare calendars and I was stalling while Outlook came up on my machine.  Mike laughed.  He was ready.  All he needed was a date book and a pen.   He laughed and said — “I’m 51 and I still use a date book.”

Of course, as always happens whenever there’s a challenge like this — Outlook took it’s sweet time loading.  Actually, it hung for a minute, as if to prove the triumph of high over low tech.  Mike took the moment to gloat.  So he should.  And it’s okay.  In this circumstance, keeping track of a few social engagements — an electronic calendar is overkill.

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Practical examples of social media and technology leading to business success

For those who follow the blog, you’ll notice that my last post featured some of the questions that consultants had asked at a recent discussion group.  Leading the list was — what practical examples of success are there?   For those who asked that question,  I thought I’d note that on my weekly live podcast we have one of those “real life examples”.   Mark Graham, President of Rightsleeve.com and winner of the prestigious Dell Business Award in 2009 joins our panel to discuss how technology and social media pushed his company to success even in a recessionary time that has devastated some of his competitors.

Check it out — and get real life stories every Monday night at 8pm ET on http://BlogTalkRadio.com/GameChanging    It’s better in person.  You get to ask the questions if on our forum, on Twitter or even live by phone.  But if you miss it, you can hear the podcast by download from the show page or via iTunes (just search podcasts for GameChanging).

Seeya there

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Jan 4th – A Game Changing Social Media Strategy

It’s the new year and all that work you’ve done to evangelize about social media has finally paid off.  Remember that memo you sent your boss before the holidays?  She wants you to develop a plan and execute it.

OR

You don’t even believe in social media, but your boss does.  You don’t know a tweet from a poke.  He’s been  listening to some radio show and now he’s come to you asked you to develop a strategy and execute it.

OR

You know Social Media can benefit your company.   You’ve done some reading, and tried a few things.    But having a Linked In account is one thing – developing and implementing a real Social Media Strategy is another.

OR

Your marketing budget got cut, but your revenue and sales quotas went up.  If somebody doesn’t find a way to make the marketing budget go further, there’s going to be some real cutbacks.  You’ve heard about Social Media as a strategic tool.  You want to make it work, but you don’t know how?

If you fit any of these descriptions, you probably have a lot of questions.  The first one is obvious.

What do you do? What questions should you be asking?   You know you need help.  But what help?

Don’t panic!  Help is on the way!

We’re going to give you a survival guide – to help you develop strategy to leverage social media to meet  your marketing goals in 2010!

Our guest is Janet Fouts, author, social media coach and regular Game Changing panelist.   On Monday, January 4th, Janet has agreed to sit in the “hot seat” and be interviewed by our panel of strategy, marketing and technology experts.   Here’s what we’ll be asking:

  • What do you need to know before you start?
  • How do you set meaningful goals?
  • Do you need a consultant?  How do you hire one?  (A good one)
  • How to identify the right networks?
  • What’s a social media listening tool and why should I care?
  • Metrics? What metrics?
  • Who’s going to do all this?  What resources will you need?
  • Efficiency and social media- (is that even possible?)

And any question YOU want to ask.   Our listeners can phone in, use our forum or simply tweet their  questions to us using the hashtag  #gamechanging.

Come and join Janet with fellow panelists Allan Hoving, Jim Love and our special guest, Catharine P. Taylor for a show that you don’t want to miss.  Monday, January 4, 2009 – 8 pm Eastern/5 pm Pacific   http://www/BlogTalkRadio.com/GameChanging

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